Last updated: October 31, 2026
Who we are
Water Damage Gwinnett ("we," "us") operates waterdamagegwinnett.com, a referral and call-routing service that connects homeowners in Gwinnett County, Georgia, with independent restoration service providers. We are not a restoration contractor and do not perform restoration work.
Information we collect
- Call information. When you call the number on our site, the call-routing network that operates that number (currently Lead Smart Inc.) logs your phone number, the date, time, and duration of the call. Calls may be recorded; you will hear a brief recording notice before being connected.
- Information you provide. If you contact us by email or form, we receive your name, contact details, and the contents of your message.
- Website analytics. We use Google Analytics 4, which sets cookies and collects usage data such as pages visited, device and browser type, approximate location (derived from IP address), and referring site. We also record when someone taps a phone link, logging only the page and our tracking number — not your number. Google processes this data under its own privacy policy. We use it only to improve the site, not for advertising.
How we use your information
- To route your call to an independent restoration service provider.
- To verify call quality and resolve billing or service disputes, including by asking our call-routing network to review its call records.
- To respond to your inquiries.
- To improve our website and services.
We do not sell your personal information.
When we share your information
- Service providers. When you call, your phone number and call details are shared with the independent restoration provider your call is routed to, so they can serve you. Availability, pricing, and service quality are determined by that provider, not by us.
- Call-routing network. The phone number on our site is operated by Lead Smart Inc., which routes your call, logs call details, and records calls under its own practices.
- Legal requirements. We may disclose information if required by law or to protect our rights.
Callbacks and text messages
The provider your call is routed to receives your phone number and may call or text you back about the service request you made, for example if the call drops. We don't use your number for marketing, we don't send marketing texts, and we don't give your number to anyone for marketing. If a provider contacts you in a way you didn't ask for, tell us at the address below.
How we're paid
The service is free for homeowners. We may be paid a fee for each call by the participating providers or call networks we route calls to. Calls are routed based on location and availability, not a ranking of quality.
Call recording
Calls placed through our number may be recorded by our call-routing network. A brief recording notice plays before you are connected. By staying on the line after the notice, you consent to recording. We do not store recordings of calls to our site number; the network keeps them under its own retention practices. If you want a recording of your call deleted, email us and we will pass your request to the network.
Your choices and rights
You may request a copy of, correction to, or deletion of your personal information by emailing contact@waterdamagegwinnett.com. To help us locate your information, include the name and phone number or email address you used when contacting us, and describe what you are asking for. We respond to verifiable requests within 45 days.
- Opt out. We do not sell your personal information. If you want us to stop sharing your information with service providers for any purpose beyond routing your call, email us at the address above with "Privacy Request" in the subject line.
- Analytics. If your browser sends a Global Privacy Control signal, we treat it as an opt-out and don’t load Google Analytics. You can also turn analytics off on this browser with the button below, or use Google’s opt-out browser add-on.
How long we keep your information
- Call recordings and call details (phone number, date, time, duration): kept by our call-routing network under its own retention practices; we do not keep copies.
- Email and form correspondence: up to 2 years after our last interaction.
We keep information only as long as needed for the purposes described in this policy, then delete or anonymize it.
Data security
We use reasonable administrative and technical safeguards to protect your information. No method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
Children
Our service is not directed to children under 13, and we do not knowingly collect information from them.
Changes to this policy
We may update this policy from time to time. The "last updated" date above reflects the most recent revision.
Contact us
Questions about this policy: contact@waterdamagegwinnett.com